Returns and Exchanges Policy

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The explanations and information provided on this page are general and high-level guidance on writing your own Refund Policy. This content is not legal advice and should not be relied upon as such. We cannot know in advance the specific refund policies that best suit your business and customers. We recommend seeking professional legal advice to ensure your Refund Policy fully complies with UK law and your business needs.

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A Refunds & Exchanges Policy is a legally binding document establishing the obligations and expectations between NomiStone and our customers regarding returns, exchanges, and refunds.

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Having a clear policy benefits everyone:

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• Customers understand how and when they can request a refund or exchange.

• NomiStone can provide a transparent, professional service, reducing misunderstandings.

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This policy is tailored specifically for made-to-order, handcrafted products sold online to UK customers.​

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• Customers may request a return or exchange within 14 calendar days of receiving their order.

• The 14-day period begins from the date of delivery.

• To be eligible, items must be unused, in their original condition, and in their original packaging.

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Note: Personalised or bespoke items are non-returnable unless faulty.​​

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• Refunds will be issued to the original payment method once the returned item has been received and inspected.

• Refunds for non-faulty returns are processed within 7–10 business days.

• Shipping costs are non-refundable unless the item was faulty or incorrectly sent.

• Items must be returned in the condition they were received; items used, damaged, or altered after delivery will not be eligible.

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• Exchanges are available for items that are in stock and in original condition.

• Contact us at nomistone7@outlook.com within 14 days of delivery to request an exchange.

• Instructions for returning the original item and sending the replacement will be provided.

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• If an item is faulty, damaged, or misdescribed, contact us immediately at nomistone7@outlook.com.

• We will arrange a full refund or replacement, including the cost of returning the item if required.

• Please retain packaging and contents until the issue is resolved, as couriers may request them for inspection.

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• Personalised or bespoke items (unless faulty)

• Items that have been used, altered, or damaged after delivery

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1. Contact us at nomistone7@outlook.com with your order number and reason for return/exchange.

2. We will provide instructions for safely returning your item.

3. Once received and inspected, your refund or exchange will be processed promptly.

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For questions regarding refunds, returns, or exchanges:

Email: nomistone7@outlook.com