Shipping Policy

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The explanations and information provided on this page are general and high-level guidance on writing a Shipping Policy. This content is not legal advice and should not be relied upon as such. We cannot know in advance the specific shipping policies that best suit your business and customers. We recommend seeking professional legal advice to ensure your Shipping Policy fully complies with UK law and your business needs.

 

 

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A Shipping Policy is a legally binding document that establishes the obligations and expectations between NomiStone and our customers. It sets out how we process, dispatch, and deliver your orders, as well as how we handle potential issues such as lost, damaged, or delayed shipments.

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Having a clear Shipping Policy benefits everyone:

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• Customers know what to expect and can shop with confidence.

• We can provide a smooth, transparent service without misunderstandings.

 

 

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• All items are carefully handmade to order, allowing us to maintain our high standards of quality and craftsmanship.

• Please allow 1–2 weeks for your order to be crafted and prepared for dispatch.

• Orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays).

• You will receive a confirmation email after placing your order.

• Once your order is dispatched, you will receive a shipping confirmation email with tracking information.

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We ship within the United Kingdom only, using trusted courier services. Estimated delivery times are:

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Shipping Option                                                 Estimated Delivery          Cost   

Royal Mail Tracked 48                                              2 business days                 FREE

Royal Mail Signed 1st Class                                  1 business day                    £4.99

Royal Mail Signed 2nd Class                                 2-3 business days             £ 3.99

Royal Mail Signed 1st Class                                   2 business days                 £ 4.99

Royal Mail Special Delivery by 1PM  24             1 business day                   £ 8.99

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Delivery times are estimates only. Delays may occur due to courier issues, weather, or unforeseen circumstances.

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• Faster delivery options are available at checkout for an additional cost.

• Upgrades are calculated per item and added to the standard shipping rate.

• Customers can select upgrades during checkout if they wish to receive their order sooner.

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• Orders are dispatched from Wigan, WN1, in the United Kingdom.

• Items are shipped directly from our local post office to ensure quality and careful handling.

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• Orders arrive in secure, eco-friendly packaging, reflecting the luxury aesthetic of NomiStone.

• Fragile items are packed carefully to reduce the risk of damage in transit.

 

 

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• A tracking number will be sent via email after dispatch.

• You can use it to monitor your delivery online.

 

 

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• Contact us immediately at nomistone7@outlook.com if your order is lost or arrives damaged.

• We will work to replace or refund your order promptly.

• Please retain packaging and contents until the issue is resolved, as the courier may require them for inspection.

 

 

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We want you to love every item you order. If for any reason you’re not completely satisfied, our Returns & Exchanges Policy explains your options for returning, exchanging, or obtaining a refund.

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• For full details, please see our Returns & Exchanges Policy.

• If your item arrives damaged or faulty, contact us immediately at nomistone7@outlook.com for assistance.

 

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For questions regarding shipping, delivery, or your order, contact us at:

 

Email: nomistone7@outlook.com